Question 1

What areas do you cover?

Accepted Answer

We serve Boston, Fishtoft, Kirton, Sibsey, Butterwick, Old Leake, and surrounding areas in Lincolnshire. If you're not sure whether we cover your area, just give us a call on our main number and we'll let you know.

Question 2

How much does a home visit cost?

Accepted Answer

Our pricing is simple and transparent. Remote fixes are £25 for up to 30 minutes (fixed price). Home visit fixes are £55 (fixed price). We'll always give you a clear price before we start any work - no hidden fees.

Question 3

Can you help remotely?

Accepted Answer

Yes! Many issues can be fixed over the phone or through screen sharing. Our Remote Fix service is perfect for software problems, settings help, or quick tune-ups - and it's often faster and more convenient than a home visit.

Question 4

What devices do you work with?

Accepted Answer

We help with all common technology: Windows and Mac computers, laptops, iPads and tablets, iPhones and Android phones, printers, Wi-Fi routers, smart TVs, and smart home devices. If you have something specific, just ask!

Question 5

How quickly can you visit?

Accepted Answer

We aim to respond within 24 hours and often have availability within a few days. For urgent issues, we'll do our best to fit you in sooner. Call us on our main number to discuss your needs.

Question 6

Do I need to be tech-savvy?

Accepted Answer

Not at all! We specialize in helping people who aren't confident with technology. Everything we do is explained in plain English, and we're patient and friendly. That's what TechMates is all about.

Question 7

What if the problem can't be fixed?

Accepted Answer

We'll always be honest with you. If something can't be repaired economically, we'll tell you straight away and help you understand your options - whether that's a replacement, an upgrade, or a workaround.

Question 8

How do I pay?

Accepted Answer

We accept cash, bank transfer, and most major debit/credit cards. Payment is due at the end of the visit or service. We'll give you a receipt and a clear breakdown of what you've paid for.

Question 9

Can you teach me how to use my devices?

Accepted Answer

Absolutely! Our Learn Stuff service offers one-to-one lessons for phones, tablets, and computers. We go at your pace and focus on what you want to learn - no pressure, just friendly step-by-step guidance.

Question 10

Do you sell computers or devices?

Accepted Answer

We don't sell devices directly, but we're happy to give you honest advice on what to buy and where to get the best value. Our product recommendations can help you choose something that fits your needs and budget.

Question 11

What happens if the same problem comes back?

Accepted Answer

If an issue we've fixed returns within a reasonable time, get in touch and we'll make it right. We stand by our work and want you to be happy with the service.

Question 12

Can you transfer my data to a new device?

Accepted Answer

Yes! Data transfer is included in our Setup services. We'll move your photos, contacts, documents, and apps from your old device to your new one, so you don't lose anything important.

Question 13

Is my data safe with you?

Accepted Answer

Yes. We take data privacy seriously. We only access what we need to help, and we only share information when it's necessary to deliver the service or meet our legal obligations. Everything is handled carefully and confidentially.

Question 14

What if I'm not sure what service I need?

Accepted Answer

Just get in touch! Call our main number or use our booking form, and a TechMates Expert will have a friendly chat to work out exactly what you need. There's no obligation.

Question 15

Do you offer ongoing support?

Accepted Answer

Yes. TechMates Club gives you unlimited remote support, priority booking, and discounted home visits, so you've always got help when you need it.

Question 16

Do you offer tech support for people over 50?

Accepted Answer

Yes - helping people who aren't confident with technology is exactly what we do best. We're patient, friendly, and explain everything in plain English with no jargon. Many of our customers are over 50, and we never make anyone feel silly for asking. Whether it's your phone, computer, tablet, or TV, we'll happily take the time to help you at your own pace.

Question 17

Can you help with broadband and slow Wi-Fi?

Accepted Answer

Absolutely. Slow or patchy Wi-Fi is one of the most common things we're asked about. We can check whether the problem is your broadband or your Wi-Fi signal around the house, improve your setup, and advise on whether you'd benefit from a booster or a different package. We'll explain it all clearly and never push a sale - just give us a call and we'll take a look.

Question 18

Which nearby villages and areas do you cover?

Accepted Answer

We're based near Boston and cover the town plus the surrounding Lincolnshire villages, including Fishtoft, Kirton, Sibsey, Butterwick, Old Leake, Wyberton, Swineshead and many more across the PE20, PE21 and PE22 postcodes. If you're not sure whether we reach you, just give us a quick call and we'll let you know - there's no harm in asking.

Question 19

Do you work on Apple Macs, iPhones and iPads?

Accepted Answer

Yes - we help with Apple devices as well as Windows computers and Android phones and tablets. Whether you've got a MacBook, an iMac, an iPhone, or an iPad, we can help with setup, repairs, updates, and friendly lessons. If you're switching between Apple and Windows or Android, we can help you make the move smoothly too.

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