Remote Fix
help without a visit
Friendly TechMates experts connect securely to your computer to sort software problems, email issues, and Wi-Fi troubles. You see everything, stay in control, and we usually finish in around 30 minutes.
Fast and convenient
Most fixes done in around 30 minutes. No waiting for a visit.
Secure connection
Encrypted, permission-based access. You see everything and stay in control.
Clear, plain English
We explain what we're doing and leave things easy to use.
Live, secure session
Watch us fix it in real time
Typical duration
~30 mins
Fixed price
£25
What we can fix remotely
If it's software, settings, or connection related, we can likely sort it without a home visit.
Slow or freezing computer
Clean-ups, updates, and performance boosts without a visit.
Wi-Fi and internet issues
Diagnose dropouts, tweak router settings, and improve reliability.
Email & accounts
Outlook, Gmail, sign-in problems, and password resets.
Software problems
Installation issues, apps not opening, pop-ups, printer drivers.
Online safety checks
Remove unwanted programs, check security, and tidy your browser.
Device setup guidance
Help pairing accessories or configuring settings while you watch.
How remote fix works
We keep it simple and transparent. No installations, no surprises, and you're always in control of your device.
How Remote Support Works
We use AnyViewer - a secure, easy-to-use remote support tool. No installation required - just download and run.
Download AnyViewer
Click the button below to download AnyViewer. It's a portable application - no installation needed.
Download AnyViewerRun the Application
Double-click the downloaded file to run AnyViewer. You'll see a window with a connection code.
Share Your Code
When you call us or during your booking, we'll ask for your AnyViewer connection code. Share it with us and we'll connect securely.
Watch Us Fix It
Once connected, you can watch us fix your computer in real-time. You're always in control and can disconnect at any time.
Secure & Safe
- Encrypted connection - your data is protected
- You control the session - disconnect anytime
- No installation required - runs from the download
- We only connect when you give us permission
Just a couple of basics to get started.
A working internet connection on the device
Ability to download and open a small support app
Staying nearby during the session so you can see and approve actions
You're always in charge
We only connect with your permission. You can see every action and end the session whenever you like.
Why people choose Remote Fix
A faster, greener way to get things sorted without waiting for a home visit.
No waiting around
Same-day slots and short sessions so you're back up and running quickly.
See every step
We explain what we're doing in real time. Learn while we fix.
Stress-free follow-up
We leave things tidy and can send simple notes if you want a recap.
Frequently asked questions
Straight answers to help you feel confident before we connect.
Ready for a quick, secure fix?
Book a remote session or call us. We'll get you connected, explain every step, and sort it with zero hassle.