Question 1

What areas do you cover?

Accepted Answer

We serve Boston, Fishtoft, Kirton, Sibsey, Butterwick, Old Leake, and surrounding areas in Lincolnshire. If you're not sure whether we cover your area, just give us a call on our main number and we'll let you know.

Question 2

How much does a home visit cost?

Accepted Answer

Our pricing is simple and transparent. Remote fixes are £25 for up to 30 minutes (fixed price). Home visit fixes are £55 (fixed price). We'll always give you a clear price before we start any work - no hidden fees.

Question 3

Can you help remotely?

Accepted Answer

Yes! Many issues can be fixed over the phone or through screen sharing. Our Remote Fix service is perfect for software problems, settings help, or quick tune-ups - and it's often faster and more convenient than a home visit.

Question 4

What devices do you work with?

Accepted Answer

We help with all common technology: Windows and Mac computers, laptops, iPads and tablets, iPhones and Android phones, printers, Wi-Fi routers, smart TVs, and smart home devices. If you have something specific, just ask!

Question 5

How quickly can you visit?

Accepted Answer

We aim to respond within 24 hours and often have availability within a few days. For urgent issues, we'll do our best to fit you in sooner. Call us on our main number to discuss your needs.

Question 6

Do I need to be tech-savvy?

Accepted Answer

Not at all! We specialize in helping people who aren't confident with technology. Everything we do is explained in plain English, and we're patient and friendly. That's what TechMates is all about.

Question 7

What if the problem can't be fixed?

Accepted Answer

We'll always be honest with you. If something can't be repaired economically, we'll tell you straight away and help you understand your options - whether that's a replacement, an upgrade, or a workaround.

Question 8

How do I pay?

Accepted Answer

We accept cash, bank transfer, and most major debit/credit cards. Payment is due at the end of the visit or service. We'll give you a receipt and a clear breakdown of what you've paid for.

Question 9

Can you teach me how to use my devices?

Accepted Answer

Absolutely! Our Learn Stuff service offers one-to-one lessons for phones, tablets, and computers. We go at your pace and focus on what you want to learn - no pressure, just friendly step-by-step guidance.

Question 10

Do you sell computers or devices?

Accepted Answer

We don't sell devices directly, but we're happy to give you honest advice on what to buy and where to get the best value. Our product recommendations can help you choose something that fits your needs and budget.

Question 11

What happens if the same problem comes back?

Accepted Answer

If an issue we've fixed returns within a reasonable time, get in touch and we'll make it right. We stand by our work and want you to be happy with the service.

Question 12

Can you transfer my data to a new device?

Accepted Answer

Yes! Data transfer is included in our Setup services. We'll move your photos, contacts, documents, and apps from your old device to your new one, so you don't lose anything important.

Question 13

Is my data safe with you?

Accepted Answer

Yes. We take data privacy seriously. We only access what we need to help, and we only share information when it's necessary to deliver the service or meet our legal obligations. Everything is handled carefully and confidentially.

Question 14

What if I'm not sure what service I need?

Accepted Answer

Just get in touch! Call our main number or use our booking form, and a TechMates Expert will have a friendly chat to work out exactly what you need. There's no obligation.

Question 15

Do you offer ongoing support?

Accepted Answer

Yes. TechMates Club gives you unlimited remote support, priority booking, and discounted home visits, so you've always got help when you need it.

Frequently Asked Questions

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